B2B Customer Journey: How Not to Get Lost? standard
The customer journey is the process a customer goes through when buying a product or service. A B2B customer journey map is an interactive tool that shows how customers are targeted and engage with your brand. It provides insight into their needs and motivations, allowing you to tailor your marketing strategy accordingly. Why is the B2B Customer Journey important? The B2B customer journey map is an essential tool to help you understand how your customers interact with your business. It can be used to identify where customers are dropping out of the process and why and showcase opportunities for improvement. A B2B customer journey map represents the steps in a business-to-business (B2B) purchase funnel or process. A single purchase may have multiple ...
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