by Hannah Wozniak | Apr 13, 2026 | Artificial Intelligence, Software
And the tests passed. As always. That was the real problem. Three days she had spent building a test suite for her company’s new AI-powered customer support assistant, covering all the common concerns. Billing questions, account resets, refund requests, and...
by Lindsay Brown | Apr 9, 2026 | Artificial Intelligence
In today’s competitive restaurant industry, customer service excellence can be the difference between a thriving establishment and one that struggles to retain loyal patrons. One of the most overlooked aspects of restaurant customer experience is how calls are...
by Lindsay Brown | Feb 16, 2026 | AEO, Artificial Intelligence
As AI-generated answers increasingly shape how buyers research and evaluate solutions, visibility is no longer defined by rankings alone. It is defined by whether your brand appears when real users ask real questions. Those questions are prompts, not keywords, and...
by Lindsay Brown | Feb 16, 2026 | AEO, Artificial Intelligence, Search Engine Optimization (SEO)
As AI-generated answers increasingly shape how buyers research and evaluate solutions, it can be tempting to assume that optimization requires entirely new tactics. In reality, many of the technical requirements for modern AI visibility are rooted in the same on-page...
by Lindsay Brown | Feb 13, 2026 | AEO, Artificial Intelligence, Software
Buyers of enterprise software such as CRM, ERP, and more are no longer relying solely on traditional search results to evaluate options. AI-generated answers increasingly shape early discovery, qualification, and comparison, often before a vendor website is ever...
by Lindsay Brown | Feb 12, 2026 | AEO, Artificial Intelligence, SEO
B2B buyers are increasingly forming opinions, shortlists, and assumptions through AI-generated answers long before they ever visit a website or speak with a vendor, fundamentally changing where authority is established in the buying process. Key AEO Takeaways...
